Refund policy

Last Updated: July 2026

Your satisfaction is important to us.

Returns

We accept returns within 30 days of delivery.

Items must be:

  • Unused
  • In original condition
  • In original packaging

Non-Returnable Items

The following cannot be returned:

  • Used products
  • Items damaged by misuse
  • Clearance or final sale items
  • Gift cards

Damaged or Incorrect Orders

If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery.

Please include:

  • Your order number
  • Photos of the item
  • Photos of the packaging

Email:

support@gearpilots.com

Refunds

Once your return is received and inspected, we'll notify you regarding approval.

Approved refunds are issued to the original payment method within 5–10 business days.

Shipping charges are generally non-refundable unless the error was ours.